Terms and Conditions
General Terms
These terms and conditions govern the use of Coinxbet Casino and all services provided through the platform. By creating an account and using the site, players agree to comply with these terms in their entirety. The platform reserves the right to modify these terms at any time, with changes taking effect immediately upon posting. Continued use of the site after modifications constitutes acceptance of the updated terms.
Account Eligibility
Players must be at least 18 years old to create an account and participate in real-money gaming. The platform employs age verification systems to ensure compliance with this requirement. Individuals residing in jurisdictions where online gambling is prohibited are not permitted to create accounts or wager real money.
Each player may maintain only one account. Multiple accounts created by the same individual will be closed, with funds and winnings forfeited. The platform uses various detection methods to identify duplicate accounts, including IP address tracking, device fingerprinting, and payment method analysis.
Account Security and Responsibilities
Players are responsible for maintaining the confidentiality of their login credentials. Accounts should never be shared with other individuals, and players must log out when using shared or public devices. The platform is not liable for unauthorized access resulting from players failing to protect their account information.
Identity Verification
The platform requires identity verification before processing withdrawals. Players must submit government-issued identification documents, proof of address, and payment method verification as requested. This process complies with anti-money laundering regulations and helps prevent fraud and underage gambling.
Verification typically completes within 24-48 hours of document submission. Withdrawals remain pending until verification is finalized. Players who refuse to provide requested documentation will have their accounts suspended and funds held until compliance is achieved.
Deposits and Withdrawals
The platform accepts various payment methods for deposits and withdrawals, with processing times and fees varying by method. Deposits typically process instantly, while withdrawals take between 24 hours and 5 business days depending on the method selected and account verification status.
Withdrawal Limits
Standard accounts face weekly withdrawal limits that vary by payment method and account history. VIP members enjoy higher limits and faster processing times. The platform reserves the right to split large withdrawals into multiple installments paid over consecutive weeks or months.
All withdrawals must be made to payment methods registered in the account holder’s name. Third-party withdrawals are strictly prohibited and will result in transaction cancellation and potential account closure.
Bonuses and Promotions
Bonus offers come with specific terms including wagering requirements, game restrictions, maximum bet limits, and expiration dates. Players must read and understand bonus terms before accepting offers. Failure to comply with bonus terms may result in forfeiture of bonus funds and associated winnings.
Wagering Requirements
Most bonuses require players to wager the bonus amount a specified number of times before winnings can be withdrawn. Different games contribute at varying rates toward wagering requirements—slots typically contribute 100%, while table games may contribute 10-20% or be excluded entirely.
Wagering requirements must be completed within the specified timeframe, usually 30 days from bonus activation. Uncompleted requirements result in forfeiture of remaining bonus funds and any winnings generated from those funds.
Fair Play and Prohibited Activities
The platform employs sophisticated systems to detect fraudulent activity, collusion, and bonus abuse. Players found engaging in prohibited activities will have their accounts closed and funds confiscated. Prohibited activities include but are not limited to:
- Creating multiple accounts to claim bonuses repeatedly
- Colluding with other players in poker or other competitive games
- Using automated betting systems or bots
- Exploiting software errors or glitches
- Engaging in money laundering or other illegal activities
Game Integrity
All games use certified random number generators to ensure fair and unpredictable outcomes. The platform undergoes regular audits by independent testing agencies to verify game fairness and payout percentages. Results of these audits are available upon request.
Responsible Gambling Policies
The platform is committed to promoting responsible gambling and provides tools to help players maintain control over their gaming activity. Players can set deposit limits, loss limits, and session time reminders through account settings. Self-exclusion options are available for players who need to take extended breaks from gambling.
Problem Gambling Support
Players experiencing gambling-related problems can access support resources through the responsible gambling section of the site. The platform partners with organizations like GamCare and Gamblers Anonymous to provide professional assistance to those in need.
Dispute Resolution
Players who disagree with platform decisions can submit formal complaints through customer support. The platform investigates all complaints thoroughly and responds within 10 business days. If disputes cannot be resolved internally, players may escalate matters to the relevant licensing authority or independent dispute resolution service.
Limitation of Liability
The platform is not liable for losses resulting from technical failures, internet connectivity issues, or circumstances beyond its control. Players accept that gambling involves risk and that losses are possible. The platform makes no guarantees regarding winning outcomes or profitability.
Intellectual Property
All content on the platform, including logos, graphics, text, and software, is protected by copyright and trademark laws. Players may not reproduce, distribute, or create derivative works from platform content without explicit written permission.
Privacy and Data Protection
The platform collects and processes personal data in accordance with applicable privacy laws. Player information is used solely for account management, payment processing, and regulatory compliance. Data is never sold to third parties for marketing purposes.
Data Security
The platform employs industry-standard encryption and security measures to protect player data. However, no system is completely immune to breaches, and players acknowledge that data transmission over the internet carries inherent risks.
Termination of Service
The platform reserves the right to suspend or terminate accounts at its discretion, particularly in cases of terms violations, fraudulent activity, or abusive behavior toward staff. Upon termination, remaining account balances (excluding forfeited funds) will be returned to players via their registered payment method.
Players may close their accounts voluntarily at any time by contacting customer support. Account closure requests are processed within 48 hours, with remaining balances returned according to standard withdrawal procedures.
For questions regarding these terms or assistance with account matters, contact [email protected] or reach out to GamCare at 0808 8020 133 for gambling-related concerns.