Responsible Gambling

Commitment to Player Safety

Coinxbet Casino operates with a fundamental commitment to responsible gambling, recognizing that while gaming provides entertainment for millions, it can become problematic for some individuals. The platform implements comprehensive tools and resources designed to help players maintain control over their gaming habits and seek assistance when needed.

Recognizing Problem Gambling

Problem gambling manifests differently across individuals, but common warning signs include spending more money or time than intended, chasing losses, neglecting responsibilities, and experiencing relationship strain due to gambling. Players who notice these patterns in their own behavior or that of someone they know should take immediate action to address the situation.

The platform encourages self-awareness and provides resources to help players assess their relationship with gambling. Regular self-evaluation helps identify concerning patterns before they escalate into serious problems.

Player Protection Tools

Coinxbet offers multiple tools that let players set boundaries on their gaming activity. These controls operate at the account level and remain in effect until players actively modify them, ensuring that momentary impulses don’t override predetermined limits.

Deposit Limits

Players can establish daily, weekly, or monthly deposit caps that prevent them from adding more funds once the threshold is reached. These limits take effect immediately when set or reduced, while increases require a 24-hour cooling-off period before activation. This delay prevents impulsive decisions to raise limits during losing streaks.

Deposit limits apply across all payment methods, preventing players from circumventing restrictions by using different funding sources. The system tracks all deposits in real-time, blocking transactions that would exceed established limits.

Loss Limits

Loss limits function similarly to deposit limits but track net losses rather than deposits. Players set maximum amounts they’re willing to lose over specific timeframes, with the system calculating losses by subtracting withdrawals and current balance from total deposits. Once a loss limit is reached, the account enters a restricted state that prevents further wagering until the time period resets.

Session Time Reminders

Reality check notifications alert players to how long they’ve been actively gaming. Users configure reminder intervals—such as every 30, 60, or 90 minutes—and receive pop-up notifications displaying session duration and net win/loss figures. These reminders help maintain awareness of time spent gambling, which can easily become distorted during extended sessions.

Players can dismiss reminders and continue playing, but the notifications recur at the set intervals. This persistent feedback loop encourages regular breaks and conscious decision-making about whether to continue gaming.

Self-Exclusion Options

When player protection tools prove insufficient, self-exclusion provides a more comprehensive solution. This feature completely blocks access to the account for a predetermined period, preventing all gaming activity, deposits, and bonus claims.

Temporary Self-Exclusion

Players can self-exclude for periods ranging from 24 hours to six months. During this time, login attempts are blocked, and the account becomes completely inaccessible. The platform sends confirmation emails when self-exclusion begins and again when it’s scheduled to end, giving players advance notice before access resumes.

Temporary self-exclusion cannot be reversed once activated. Even if a player changes their mind hours after initiating exclusion, the full period must elapse before account access returns. This irreversibility ensures that the cooling-off period serves its intended purpose.

Permanent Self-Exclusion

Players who recognize that gambling has become a serious problem can request permanent account closure. This action is irreversible—the account cannot be reopened under any circumstances. The platform also offers to add the player to multi-operator exclusion databases that prevent account creation at other licensed gambling sites.

Before finalizing permanent exclusion, the support team ensures players understand the permanence of this decision and provides information about external support resources that can help address underlying gambling problems.

External Support Resources

Coinxbet partners with leading problem gambling organizations to provide players with access to professional help. These organizations offer confidential counseling, support groups, and treatment programs for individuals struggling with gambling addiction.

Support Organizations

• GamCare: Provides free information, advice, and support for anyone affected by problem gambling. Helpline: 0808 8020 133
• Gamblers Anonymous: Peer support fellowship for individuals recovering from gambling addiction
• National Gambling Helpline: Confidential advice and support available 24/7
• BeGambleAware: Educational resources and treatment referrals for problem gamblers

Professional Treatment

For individuals requiring intensive intervention, professional treatment programs offer structured approaches to addressing gambling addiction. These programs range from outpatient counseling to residential treatment facilities, with approaches tailored to individual circumstances and severity of the problem.

The platform maintains relationships with treatment providers and can facilitate referrals for players seeking professional help. All communications regarding treatment remain strictly confidential, with no information shared without explicit player consent.

Underage Gambling Prevention

Coinxbet maintains a zero-tolerance policy toward underage gambling. The platform employs age verification systems that require identity documentation before accounts can be funded or used for real-money play. These checks occur during registration and again before first withdrawals, ensuring multiple verification points.

Parental Controls

Parents concerned about children accessing gambling sites can implement device-level controls through operating system settings or third-party software. These tools block access to gambling domains entirely, preventing minors from reaching casino sites even if they attempt to create accounts using false information.

The platform also recommends that adults never share account credentials with minors and always log out of accounts when using shared devices. Leaving accounts accessible on family computers or tablets creates opportunities for underage access.

Responsible Marketing

All promotional communications from Coinxbet include responsible gambling messaging and links to support resources. Marketing materials never target vulnerable populations or suggest that gambling is a solution to financial problems. Bonus offers come with clear terms that explain wagering requirements and restrictions, ensuring players understand exactly what they’re accepting.

Players can opt out of promotional communications at any time through account settings or by contacting customer support. Opting out doesn’t affect account status or access to standard platform features—it simply stops marketing emails and notifications.

Getting Help

Players concerned about their gambling habits or those of someone they know should reach out for support immediately. The Coinxbet support team can activate protection tools, initiate self-exclusion, or provide information about external resources. All conversations remain confidential, and seeking help never results in account penalties or restrictions beyond those requested by the player.

For immediate assistance, contact GamCare at 0808 8020 133 or email [email protected] for confidential guidance and support resources.